- Don't wait several days to call me back
- Even if I am the 100th patient you have seen today...pretend that I am important
- Inform your reception staff that if they are just kind to me I will overlook a lot of flaws
- Put yourself in my shoes
- Don't rush me...after all I have been on hold for you for a loooong time
- Don't keep me on hold for a loooong time
- Don't throw insurance surprises on me on the day of my visit
Hmmm...I think I feel a series coming on?!